Pengaruh Pengetahuan, Sikap dan Keterampilan Perawat Terhadap Kepuasan Pasien

Authors

  • Meilina Meilina Universitas Pelita Harapan, Jakarta, Indonesia
  • Innocentius Bernarto Universitas Pelita Harapan, Jakarta, Indonesia

DOI:

https://doi.org/10.35797/jab.v11.i1.1-6

Keywords:

knowledge, attitude, skill, satisfaction

Abstract

This study aims to analyze the positive influence of nurses' knowledge, attitude and skills on patient satisfaction who receive wound care at the Wocare clinic. The sampling technique in this study was convenience sampling. The large number of samples used was 132 respondents. Data collection techniques using a questionnaire. Data analysis used the partial least square-structural equation modeling (PLS-SEM) approach by utlilizing SmartPls program. The results showed that knowledge, attitude, and skills have a positive effect on patient satisfaction.

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Published

15-04-2021

How to Cite

Meilina, M., & Bernarto, I. (2021). Pengaruh Pengetahuan, Sikap dan Keterampilan Perawat Terhadap Kepuasan Pasien. JURNAL ADMINISTRASI BISNIS, 11(1), 1–6. https://doi.org/10.35797/jab.v11.i1.1-6

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