KRITERIA MANAJEMEN PELAYANAN PADA PENYUSUNAN PROGRAM KERJA DI BADAN KESATUAN BANGSA DAN POLITIK KABUPATEN MINAHASA UTARA

Abstract

Abstract : In carrying out the service management criteria there are also various complicated matters,
such as in government agencies, especially the unity of the nation and politics are also inseparable from
the various problems that convolve I. Judging from the reality of some problems such is not being
considered the criteria of service management to the planning in the preparation of work programs,
such us professionalism and skill, attitudes and behavior, accessibility and flexibility, reability and
trustworthiness, recovery, reputation credibility
Rresearch by as much as 10 (ten) informant: 1 person head of department, 1 secretary, 1 head of sub.
Planning, 1 head of sub. General, 6 civil state apparatus. Data collection techniques used are interview,
observation, and documentation. As well as data analysis techniques used are data reduction,
presentation, and conclusion.
Keyword : Service Management Criteria, Work Program