PENGARUH AKUNTABILITAS KERJA TERHADAP KUALITAS PELAYANAN PADA PT. POS INDONESIA (PERSERO) MANADO

Abstract

Accountability's work is one of the determining factors for quality of service. In addition, there is another
factor in determining both the poor quality of service. Accountability's work is felt still less in improving the
quality of service that can be seen from the work procedures and on the evaluation of the implementation
of the policy. This study describes two variables namely variables and variable work accountability quality
service. The purpose of this study was to analyze the influence of the quantity of work towards accountability
quality service. Variable working accountability tested using four dimensions and variable service quality
tested using five dimensions. This research was conducted at PT. Pos Indonesia (Persero) in Manado. The
research method used is the quantitative methods with the dissemination of the questionnaire to the
respondent as much as thirteen rounds of questions and sample as many as thirty employees at PT Pos
Indonesia (Persero) in Manado. Sampling technique used was random sampling with simple linear
regression analysis using SPSS program assistance. A simple linear regression analysis results showed as
many as forty-three percent of the variable akuntabilits influential work positively towards the variable
quality of service. Where that accountability work positive effect on service quality.
Keywords: Accountability, Service, Quality.