EFEKTIFITAS PELAYANAN IZIN MENDIRIKAN BANGUNAN DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA MANADO

Abstract

Abstract: This study aims to explain the effectiveness of building permit services at the One Stop Investment
and One Stop Service (DPMPTSP) in Manado City in order to improve public services to the public. The
effectiveness of building permit services is a means to measure the success of service on DPMPTSP in
Manado which refers to the applicable regulations. The licensing service is carried out by DPMPTSP of
Manado City based on Manado's mayoral regulation No. 4 year 2017 on licensing and non-licensing in
DPMPTSP Manado City. This research uses descriptive method of qualitative approach, and data collection
technique done by observation, interview technique and documentation. Number of informants as many as 8
people. In this research, the effectiveness measurement is seen from the process approach according to Lubis
and Huseini, where in this process approach include 5 indicators as follows (i) service efficiency, (ii) service
procedure, (iii) employee responsiveness, (iv) Coordination between leadership and subordinates, (v) facilities
and infrastructure. The result of the research shows that the building permit service at DPMPTSP of Manado
City is not yet maximal or not yet effective, this can be seen in the settlement of the construction permit which
is not on time, inadequate workspace infrastructure, the lack of technical team resulted in more workload,
and there is still a lack of clarity in the procedures for maintaining the building.
Keywords: Effectiveness, Service, Building Permit