PELAYANAN PUBLIK MASA PANDEMI COVID-19 DI KANTOR CAMAT KEMA KABUPATEN MINAHASA UTARA

Abstract

The purpose of this study was to find out how public services during the COVID-19 pandemic were at the
Kema sub-district office in North Minahasa Regency. The research method used in this research is
descriptive research with a qualitative approach. Data collection in this study was conducted through
interviews, observation, and document collection. Meanwhile, the data analysis technique used in this
research is qualitative with Agus Dwiyanto's approach. The core problem of this research is that the service
at the Kema sub-district office has not been maximized. Based on the results of the study, it can be concluded
that productivity in the Kema sub-district office is not optimal, it can be seen from employees who are not
productive at work and inadequate infrastructure. The quality of service in public services at the Kema subdistrict
office has not been optimal, it can be seen from the inappropriateness and inaccuracy of the
employees. Responsiveness at the Kema sub-district office has not been optimal, it can be seen from the
employees who do not respond. The responsibility at the sub-district office is quite optimal, this can be from
clear procedures and service standards. Accountability at the Kema sub-district office has not been optimal,
this can be seen from the lack of clear information on costs and service times.
Keywords: Service, Public, covid-19