EMPLOYEE RESISTANCE TO ORGANIZATIONAL CHANGE AT PT. BANK MANDIRI (PERSERO) TBK. MANADO

Abstract

Abstract: Dynamic change in terms of technology and business condition insists an organization to be adaptive toward change in order to survive the market. However resistance during the implementation may occur because of certain factor. This research aims to analyze employee resistance to change at PT. Bank Mandiri (Persero) Tbk. Manado in this case using variable such as: Personality Traits, Communication Quality, Participation in Decision Making, and Job Security. This research uses quantitative method with questionnaires to collect the data, and Multiple Linear Regression as the tool of analysis. The samples in this research are 86 employees of PT. Bank Mandiri (Persero) Tbk. The findings revealed that Personality Traits have negative relationship and no significant influence toward the Employee Resistance to Organizational Change, Communication Quality and Participation in Decision Making have positive relationship but no significant influence toward the Employee Resistance to Organizational Change, while Job Security have positive relationship and significant influence toward the Employee Resistance to Organizational Change. From the results, it is recommended for organization to consider in certain factor that cause resistance toward change by increasing social interaction between employee and security in terms of their work, and a means for employees to participate without feeling burdened.

Keywords: personality traits, communication quality, participation in decision making, job security, employee resistance to organizational change