ANALYSIS OF EMPLOYEE SOFT SKILL FOR TEAM PERFORMANCE AT BANK NEGARA INDONESIA, MANADO BRANCH

Abstract

Low performance of employees can make the performance of their team will decline. As a result, profits will certainly be reduced for the company. Great company will be more profitable than others. One strategy for improving team performance is by knowing how maximize skills of employee in certain situations. They have soft skills to be improve. This study aims to analyze the effect of employee soft skill for team performance in PT. Bank Negara Indonesia (Persero) Tbk. Manado Branch Office. This research uses descriptive qualitative methods and the total sample is 15 informants. The research method base on qualitative approach and meansurement soft skill: communication, team work, motivation problem solving an ability to improve purpose and objective, relationship, leadership, and productivity of team. The result is most of employee applying soft skill for their good team performances. Good soft skills can be useful for team progress and the performance of the team will be more improved than before. All informants agreed that soft skills from employees could help them in their work. The recommendation is soft skill is very important and cannot be separated with work, so in order to be more competitive soft skill must always be upgrade.

Keywords: soft skill, team performance.