ANALYZING EMPLOYEES’ TURNOVER INTENTION DURING PANDEMIC COVID-19 AT ARTOTEL YOGYAKARTA

Abstract

This study aims to analyze the employees’ turnover intention during pandemic COVID-19 at Artotel Yogyakarta in order to prevent the turnover rates arise. In 2021, Artotel Yogyakarta is facing a significant employee turnover up to 20%. The qualitative approach has used in this research in order to observe and understand how is the intention of employees regarding the turnover itself. The sample in this research are 16 employees who currently work in Artotel Yogyakarta for a minimum one year length time of work. The result of this study find that career opportunity has been one issue that the company should pay attention more especially during this pandemic. The compensation and co-worker trust still acceptable and not affecting the employees to have turnover intention, but still the factors that employee concern about in this pandemic situation, However, the study found that beside compensation, career opportunity, and co-worker trust there are factor that should be considered during this pandemic that could lead to turnover intention, which are job performance and personal factor.

Keywords: Turnover Intention, Hospitality Industry Employee, Compensation, Career Opportunity, Co-worker Trust