ANALYZING THE FREIGHT FORWARDING COMPANIES IN NORTH SULAWESI DURING THE COVID-19 PANDEMIC

Abstract

This research was aimed to analyzing the freight forwarding companies in North Sulawesi during the covid-19 pandemic. The analysis used business analysis method for identifying business needs and offering appropriate solutions for any of the associated problems solution range from process management improvement to software to strategic planning. The sample of this research is 10 freight forwarding companies in North Sulawesi. The sample was conducted by purposive sampling method by interviewing the Branch Manager of each of these companies, so that the data obtained is then processed using business analysis core concept model tools and can clearly identify the various problems faced by freight forwarding companies in the midst of a pandemic with six fundamentals of business analysis core concept model. The result of this research showed that freight forwarding companies in North Sulawesi should focus on innovating to provide the best service to customers so that their companies can continue to stand and prosper even in the midst of the covid-19 pandemic.

Keyword: freight forwarding, covid-19, business analyzing core concept model

Abstrak: Penelitian ini bertujuan untuk menganalisis perusahaan-perusahaan ekspedisi di Sulawesi Utara selama pandemi covid-19. Analisis menggunakan metode analisis bisnis untuk mengidentifikasi kebutuhan bisnis dan menawarkan solusi yang tepat untuk salah satu masalah terkait dari peningkatan manajemen proses hingga perangkat lunak hingga perencanaan strategi. Sampel penelitian ini adalah 10 perusahaan ekspedisi di Sulawesi Utara. Sampel dilakukan dengan metode purposive sampling dengan mewawancarai Branch Manager masing-masing perusahaan tersebut, sehingga data yang diperoleh kemudian diolah menggunakan model alat konsep analisis bisnis dan dengan jelas mengidentifikasi berbagai permasalahan yang dihadapi perusahaan-perusahaan ekspedisi di tengah pandemi dengan enam model dasar konsep inti analisis bisnis.

Kata kunci: Ekspedisi, covid-19, BACCM