PELAYANAN PUBLIK PADA MASA PANDEMI COVID-19 DI KELURAHAN BAHU KECAMATAN MALALAYANG KOTA MANADO
Abstract
This study aims to determine public services during the Covid-19 pandemic in Bahu Sub-District, Malalayang District, Manado City, and also to find out how the Bahu Sub-District government strategy in providing services to the community during the Covid-19 pandemic. The research method used is qualitative research methods. The data is poured descriptively and collected through observation, documentation and in-depth interviews with the Head of the Sub-District, the Secretary of the Sub-District, the Head of the Public Service Section and several communities. The results showed that public services during the Covid-19 pandemic in the Bahu Sub-District, Manado City were still provided directly to the community by implementing a service shift system for village employees. Services to the community have been carried out based on components of public service standards but have not been maximal in service mechanisms, handling complaints and suggestions and implementing health protocols. The Bahu Sub-District government in serving the community must further maximize services in terms of service mechanisms and implementing health protocols through socialization and education to the public as a step to avoid the spread of Covid-19 and make health protocols a new normal habit. In addition, it utilizes communication information technology to provide information to the public and pay more attention to the media that has been provided to respond to complaints, suggestions and input from the public regarding the services provided.
Keywords
Full Text:
PDFReferences
Arief, M. 2011. Kualitas Pelayanan Publik Di Bandara Internasional Sultan Hasanuddin Makassar (Studi Kasus Pelayanan Jasa Penumpang). Jurnal ACADEMICA Fisip Untad VOL.03 No. 02. Hlm 729-740. ISSN 1411- 3341. Barata A, A. 2003. Dasar – Dasar Pelayanan Prima. Jakarta : Yudhistira. Covid19.manadokota.go.id. 2020. Pengelolaan Data dan Informasi Geospasial Kota Manado. Diakses senin 12 oktober 2020. Faelan, R. 2013. Studi Tentang Kualitas Pelayanan Publik Pada Badan Perpustakaan Provinsi Kalimantan Timur. eJournal Administrasi Negara, Volume 1, Nomor 1. Hlm 56-69. Hardiyansyah. 2011. Kualitass Pelayanan Publik. Yogyakarta : Gava Media. Kasmir. 2006. Manajemen Perbankan. Jakarta : KencanaaPrenada Media Group. Lauma, R. Pangemanan, S. Sampe, S. 2019. Pengaruh Penerapan Prinsip-Prinsip Good Governanace Terhadap Kualitas Pelayanan Publik (Suatu Studi di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bolaang Mongondow Utara). Eksekutif. Volume 3 (3). Hlm 1-9. Marande, Y. 2017. Kualitas Pelayanan Publik Di Kantor Kelurahan Gebangrejo Kecamatan Poso Kota Kabupaten Poso. Jurnal Ilmiah Administratie Volume : 8 Nomor : 1. Hlm 33-39. Mohi, W. K. Mahmud, I. 2018. Kualitas Pelayanan Publik di Desa Potanga Kecamatan Boliyohuto Kabupaten Gorontalo. Publik Jurnal Ilmu Administrasi. Volume 6 Nomor 2. Hlm 102-110. ISSN:2301-573X E-ISSN : 2581-2084. Moleong, L. J. 2017. Metode Penelitian Kualitatif. Bandung: PT Remaja Rosdakarya 410. Peraturan Pemerintah Nomor 21 Tahun 2020 Tentang Pembatasan Sosial Berskala Besar (PSBB). PERMENPAN-RB Nomor 15 Tahun 2014 tentang Pedoman Standar Pelayanan. Rukayat, Y. 2017. Kualitas Pelayanan Publik Bidang Administrasi Kependudukan Di Kecamatan Pasirjambu. Jurnal Ilmiah Magister Ilmu Administrasi (JIMIA) No.2 Tahun XI..Hlm 56-65. Sinambela, L. P. 2010. Reformasi Pelayanan Publik.;Teori Kebijakan dan Implementasi. PT Bumi Aksara. Jakarta. Sugiyono. 2017. Metode Penelitian Kualitatif .Bandung: Alfabeta 334 hal. Tahrus, H. Z. 2020. Dunia dalam Ancaman Pandemi: Kajian Transisi Kesehatan dan Mortalitas Akibat Covid-19. Researchgate. 10.13140/ RG.2.2.36367.53922. Undang-Undang No 25 tahun 2009 tentang Pelayanan Publik. Yuningsih, R. 2016. Kualitas Pelayanan Publik di Kantor Perwakilan Pemerintah Daerah Kabupaten Tolitoli di Kota Palu. e Jurnal Katalogis, Volume 4 (8).hlm 175-183. Zeithaml, V.A.,Parasuraman, A. Berry, L.L. 1990. Delivering Quality Service. New York: The Free Press.
DOI: https://doi.org/10.35791/agrsosek.17.2%20MDK.2021.35411
Refbacks
- There are currently no refbacks.
![Creative Commons License](http://licensebuttons.net/l/by-nc/4.0/88x31.png)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.