PENGARUH KEPEMIMPINAN KEPALA SEKOLAH TERHADAP KUALITAS PELAYANAN PENDIDIKAN DI SMP NEGERI 2 MODAYAG KABUPATEN BOLAANG MONGONDOW TIMUR

Abstract

This research aims to find out: is there a principal leadership influence to the quality of
educational services in the State Junior 2 East Bolaang Mongondow Regency Modayag. This research is
quantitative research. The sample in this study are students of SMP Negeri 2 Modayag a numbering 97
people. Data collection instruments in the form of a questionnaire, consisting of 8 questions about
principal and 8 questions about the quality of educational services. The issue that you want to answer in
this study which is about whether the leadership of the principal influence on the quality of educational
services. From the research that has been done and the result of pengolaan data with SPSS. In a test of
the validity of the shows that all statements on the koesioner there is a valid data because all the
coefficients r count greater than r 0.202 table. Thus, all of the items now declared valid so it can be used
as a research instrument. So also with the reliability test in this research show that the value of the
variable alpha cronbach's the leadership of the principal and the service quality of higher education from
0202 then data from the principal and leadership variables the quality of educational services is a data
reabel status. If in the view of the t-test because the value t htung of 8.049 > t 1.986 table so that it can be
concluded that there was a great influence on the leadership of the principal (X) to the quality of
educational services (Y). Based on the hypothesis test showed that there was significant influence between
the leadership of the headmaster to quality educational services. This is evidenced showed significant
levels of less than 0.05 0.00 only. It means Ho denied and Ha is received. Based on data obtained from the
results of research done then can be drawn the conclusion that the leadership of the principal influence
on the quality of educational services. Suggestions for teachers and principals in order to provide a service
and follow the norms of learning with high discipline, thus the process of educational services will
produce a quality learner.
Keywords : Leadership, Principal, Service Quality, Education.