PENGARUH IMPLEMENTASI KEBIJAKAN STANDARD OPERASIONAL PROSEDUR TERHADAP KINERJA PEGAWAI PT.PLN UNIT PELAYANAN PELANGGAN AMURANG

Abstract

Policy Implementation is one of the stages of public policy between the formation of policies and the
consequences of policies for the people they influence, the objectives of the policies. The purpose of this study
is to find out whether there is an influence on policy implementation on employee performance. Policy
implementation variables were measured and assessed using five dimensions and employee performance
variables were measured and assessed using twelve indicators. The method used in this study is a
quantitative method that is measured using statistics. Data collection techniques used were observation and
distribution of questionnaires or questionnaires distributed to forty respondents. The results of the validity
and reliability tests indicate that each statement item used is valid and reliable. Then from the results of
simple linear regression analysis shows that every 1% addition to the value of the variable policy
implementation, then the value of the variable employee performance increases by 0.420, and it can be said
that the direction of the variable influence on policy implementation to employee performance is positive
and significant. From the results of correlation analysis shows that the correlation value is 0.420, which
means the level of the relationship between policy implementation variables with the variable employee
performance is included in the category of perfect correlation. Thus, it can be concluded that the proposed
hypothesis can be tested empirically and with the underlying theories, and it is suggested to the parties
concerned to continue to improve the quality of existing services and to continue to build public trust.

Keyword: Policy Implementation, Employee Performance, Standart Operating Procedure