IMPLEMENTASI PROGRAM SMART CITY DI DINAS KOMUNIKASI DAN INFORMATIKA KOTA MANADO

Abstract

The purpose of this study was to determine the implementation of the smart city program at the Manado
City Information and Comunication Department. This research uses descriptive qualitative research
methods. Efforts or programs from the government in implementing the smart city of Manado City are
realized through several public service programs including the Smart Command Center (C3), the analysis
and map-based portal (PANANDA), the latest online tax (PONTER) and Manado Alert 112 (MS112).
However, the implementation of these programs is found not to be running optimally, several obstacles that
hinder the running of the smart city program in the city of Manado, including the lack of human resources
within the Manado city government who are experts in the IT field with educational backgrounds in the
field of technology and education. information, this greatly influences the ability of the apparatus to
understand and implement existing programs, becomes ineffective, then the public's ignorance of the smart
city program greatly affects the success of the smart city program in the city of Manado, then because of the
large budget in meeting the needs for information technology infrastructure, the implementation of the
smart city program has not been able to cover all the agencies, only a few agencies have been able to run
the program
Keywords : Program Implementation, Smart City