KELUHAN MASYARAKAT PADA KEBIJAKAN PEMERINTAH DALAM PENGELOLAAN SAMPAH DI TPA SUMOMPO KOTA MANADO

Abstract

The purpose of this study was to determine public complaints on government policies in waste management
at the Sumompo TPA Manado City. This study used qualitative research methods. The data analysis
technique carried out is data reduction, data presentation and conclusion drawing. There are six dimensions
of public complaints in the focus of the research, namely: 1) Response speed, 2) Facilities, 3) Repair, 4)
Apology, 5) Credibility and 6) Attention. Based on the results of the research, the government has made
various efforts to deal with waste management problems by paying attention to complaints from the
community, providing infrastructure assistance and making improvements as well as direct supervision of
the waste management and reduction process, reducing complaints from the public.
Keywords: Community Complaints, Policy, Waste Management