SAWAL, VIRGINIA AMELIA; RURU, JOORIE MARHAEN; PLANGITEN, NOVVA. PENANGANAN KELUHAN MASYARAKAT PENGGUNA JASA HOTEL ON INN GUESTHOUSE DI WONASA TENGA KARAME MANADO. JURNAL ADMINISTRASI PUBLIK, [S. l.], v. 4, n. 51, 2018. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/JAP/article/view/19207. Acesso em: 14 jan. 2026.