KOLOAY, DEASI; LENGKONG, FLORENCE DEISY JETTY; PLANGITEN, NOVVA NOVITA. PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT (STUDI KASUS PT. PLN (PERSERO) AREA MANADO). JURNAL ADMINISTRASI PUBLIK, [S. l.], v. 4, n. 63, 2018. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/JAP/article/view/21245. Acesso em: 5 mar. 2026.