SAWAL, V. A., J. M. RURU, and N. PLANGITEN. “PENANGANAN KELUHAN MASYARAKAT PENGGUNA JASA HOTEL ON INN GUESTHOUSE DI WONASA TENGA KARAME MANADO”. JURNAL ADMINISTRASI PUBLIK, vol. 4, no. 51, Apr. 2018, https://ejournal.unsrat.ac.id/v3/index.php/JAP/article/view/19207.