PERAN MEDIA WHATSAPP DALAM MENGATASI HAMBATAN PSIKOLOGI KOMUNIKASI KELUARGA JARAK JAUH PADA PADA MAHASISWA DI KOST GATZU KOTA MANADO

Abstract

This qualitative study examines the role of WhatsApp in overcoming psychological barriers of long-distance communication among migrant students at Kost Bos Gatzu, Manado, using Media Richness Theory. Findings indicate that video calls, voice notes, and text features effectively alleviate homesickness and loneliness. However, limitations in non-verbal cues, technical constraints, and text ambiguity remain significant obstacles to emotional understanding. The study concludes that while WhatsApp facilitates routine communication and reduces isolation, it cannot fully substitute physical presence in fulfilling the deep emotional needs of students and their families.