THE INFLUENCE OF EMOTIONAL INTELLIGENCE, EMPLOYEE DEVELOPMENT, AND WORKPLACE ENVIRONMENT ON EMPLOYEE PERFORMANCE AT PT. GARUDA INDONESIA (PERSERO) TBK. BRANCH OFFICE MANADO

Abstract

Employee performance is highly demanded and important because it gives the ability to properly gauge worker efficiency, determine how to properly compensate your workforce and improve workplace’s overall productivity. PT. Garuda Indonesia is the largest airline in Southeast Asia and one of the largest in the Southern Hemisphere, carrying more than 16,000 passengers daily to an expanding list of 16 domestic and 28 international destinations. The aim of this study is to determine the influence of emotional intelligence, employee development, and workplace environment on employee performance. In this study, population refers to the employees of PT. Garuda Indonesia (Persero) Tbk. Branch office Manado by using saturation sampling technique and sample size of 54 respondents through questionnaires. This study used multiple regression analysis method. Result shows that emotional intelligence has significantly influence on employee’s performance; employee development has significantly influence on employee’s performance; while workplace environment has no significantly influence on employee’s performance. The management of PT. Garuda Indonesia branch office Manado should consider about the importance of the influence of emotional intelligence, employee development, and workplace environment in the company.

Keywords: emotional intelligence, employee development, employee performance