Vol. 4 No. 5 (2016): JE Vol. 4 No. 3 (2016) Hal. 236 - 301

Articles

• EVALUATE THE SERVICE QUALITY OF SAM RATULANGI INTERNATIONAL AIRPORT USING IMPORTANCE AND PERFORMANCE ANALYSIS (IPA)

  Prasista Ekklesia Simbar, James D. D. Massie, Ferdinand Tumewu

  • PDF

• PENGARUH SISTEM REWARD DAN STRESS KERJA PADA KINERJA KARYAWAN PADA PT. PLN (PERSERO) WILAYAH SULUTTENGGO

  Lia Madelien Keman, Willem Alfa Tumbuan

  • PDF

• ANALYZING THE SERVICE QUALITY OF SILOAM HOSPITAL MANADO USING IMPORTANCE AND PERFORMANCE ANALYSIS (IPA)

  Christy Emmanuela Tambajong, David P.E. Saerang

  • PDF

• ANALYZING THE SERVICE QUALITY OF MOVIE THEATER IN MANADO USING IMPORTANCE AND PERFORMANCE ANALYSIS (IPA) CASE STUDY OF XXI MANADO TOWN SQUARE 3

  Pricilia Inry Lumentut, Sifrid S. Pangemanan, Farlane S. Rumokoy

  • PDF

• ANALYZING THE EFFECT OF BRAND PERSONALITY AND BRAND EXPERIENCE ON CUSTOMER LOYALTY (A STUDY OF SAMSUNG GALAXY SMARTPHONE)

  Feiby Tamalero, Johan R. Tumiwa

  • PDF

• THE IMPORTANCE AND PERFORMANCE ANALYSIS OF SERVICE QUALITY AT GARDENIA COUNTRY INN TOMOHON

  Nasrani Janet Senduk, Maria V. J. Tielung

  • PDF

• THE INFLUENCE OF SERVICE QUALITY TOWARD SALES OF TICKET AND MEMBERSHIP (Case study: Garuda Indonesia Airline)

  Agung M. Yuni Setyawati, Joyce Lapian, Hizkia Tasik

  • PDF