Lariwu, Stevanus M., University of Sam Ratulangi Manado, Indonesia

• Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 2 No. 1 (2014): Jurnal EMBA, HAL 01 - 122 - Articles
  THE INFLUENCE OF SERVICE ENCOUNTER TO CUSTOMER SATISFACTION AT PT BANK BNI (PERSERO) TBK, MANADO
  Abstract  PDF