Kepemimpinan, Kepuasan Kerja, Komitmen Organisasional Terhadap Keinginan Keluar Karyawan
DOI:
https://doi.org/10.35797/jab.v11.i1.14-21Keywords:
transformational leadership, job satisfaction, organizational commitment, intention to leave, hotel employeesAbstract
The high turnover rate is an important issue in the tourism and accommodation sector in which the most significant factor is human resources. This study aims to analyse the effect of transformational leadership, job satisfaction, organizational commitment on employee intention to leave. This study used a survey method with a quantitative descriptive approach. The sample in this study were 174 hotel employees in North Sulawesi Province. Data were collected using a questionnaire, then analysed using a structural equation model (SEM). The results showed that transformational leadership has a positive and significant effect on employee job satisfaction, transformational leadership has a positive and significant effect on organizational commitment, transformational leadership has a negative and significant effect on employee intention to leave, job satisfaction has a negative and significant effect on employee intention to leave, and commitment organizational has a negative and significant effect on employee intention to leave.ÂReferences
Akgunduz, Y., and Sanli, C.S., (2017). The effect of employee advocacy and perceived organizational support on job embeddedness and turnover intention in hotels. Journal of Hospitality and Tourism Management, 31, pp. 118-125
Bollen, K. A., & Long, J. S. (Eds.). (1993). Sage focus editions, Vol. 154. Testing structural equation models. Sage Publications, Inc.
Albattat, A.R.S. and Som, A.P.M. (2013), Employee dissatisfaction and turnover crises in Malaysian hospital industry. International journal business and management, 8(5), 62.
Arnett, D.B., Laverie, D.A., and Mclane, C. (2002), Using job satisfaction and pride as internal, marketing tools. Cornell Hotel and restaurant administration quarterly, 43(2), pp.87-96.
Cao, Y., Liu, J., Liu, K., Yang, M., and Liu, Y. (2019), The mediating role of organizational commitment between calling and work engagement of nurses: a cross sectional study. International journal of nursing sciences, 6, pp.309-314.
Behery, M., Abdallah, S., Parakandi, M., and Kukunuru, S. (2016) "Psychological contracts and intention to leave with mediation effect of organizational commitment and employee satisfaction at times of recession", Review of International Business and Strategy, Vol. 26 Issue: 2, pp.184-203.
Carter, S.P., Dudley, W., Lyle, D.S., and Smith, J.Z. (2018), Who’s the Boss? The effect of strong leadership on employee turnover. Journal of Economic Behavior and Organization, Vol. 159, pp. 324-343.
Chen, C.F. (2006), Job satisfaction, organizational commitment, and flight attendants’ turnover intentions: A note. Journal of Air Transport Management, 12, pp. 274–276
Emiroğlu, B.D., Akovab, O. and Tanrıverdic, H., (2015). The relationship between turnover intention and demographic factors in hotel businesses: A study at five star hotels in Istanbul. Procedia - Social and Behavioral Sciences, 207 pp. 385 – 397.
Hair, J.F., Jr., Black, W.C., Babin, W.C., and Anderson, R.E (2014), Multivariate data analysis 7th ed. Pearson New International Edition
Hom, P.W. (2004), “Labour Turnoverâ€. Enzyclopedia of Applied Pshycology, Vol 2. Pp. 497-505.
Khasawneh, S., Omari, A., and Abu-Tineh, A.M. (2012), The Relationship between Transformational Leadership and Organizational Commitment: The Case for Vocational Teachers in Jordan. Educational Management Administration & Leadership, 40(4), pp.494–508.
Kim, W.G., and Brymer. R.A. (2011), The effects of ethical leadership on manager job satisfaction, commitment, behavioral outcomes, and firm performance. International Journal of Hospitality Management, 30, pp.1020–1026.
Kim, SS, Im, J & Hwang, J 2015, 'The effects of mentoring on role stress, job attitude, and turnover intention in the hotel industry', International Journal of Hospitality Management, vol. 48, pp. 68-82.
Low, G.S., Cravens, D.W., Grant, K., and Moncrief, W.C. (2001), antecendent and consequences of salesperson burnout. Europen journal of marketing, 35 (5/6), pp. 587-614.
Lambert, E., and Hogan, N. (2009), The Importance of Job Satisfaction and Organizational Commitment in Shaping Turnover Intent: A Test of a Causal Model. Criminal Justice Review. Volume 34 Number 1, pp. 96-118.
Luthans, F. 2006. Organisational Behavior. 10th Edition. Penebit Andi, Yogyakarta.
Luz, C.D.M.R., de Paula, S.L., and Lúcia Maria Barbosa de Oliveira, L.M.B. (2016), Organizational commitment, job satisfaction and their possible influences on intent to turnover. Revista de Gestão, Vol. 25 No. 1, pp. 84-101.
Mobley, W.H. (1982), “Some unanswered questions in turnover and withdrawal researchâ€,Academy of Management Review, Vol. 7 No. 1, pp. 111-116.
Peachey, J.W., Burton, L.J., and Wells, J.E. (2014) "Examining the influence of transformational leadership, organizational commitment, job embeddedness, and job search behaviors on turnover intentions in intercollegiate athletics", Leadership & Organization Development Journal, Vol. 35 Issue: 8, pp.740-755.
Qu, R., Janssen, O. and Shi, K. (2015), “Transformational leadership and follower creativity: the mediating role of follower relational identification and the moderating role of leader creativity expectationsâ€, The Leadership Quarterly, Vol. 26 No. 2, pp. 286-290.
Raja, A., and Palanichamy, P. (2011), Leadership Styles and its Impact on Organizational Commitment. Asia Pacific Business Review, Vol.7 (3), pp. 167-175.
Spector, P.E. (1997), Job satisfaction: application, assessment, causes, and consequences. Sage publication ltd. Thousen Oaks, CA.
Suifan, T.S., Diab, H., and Abdallah, A.B. (2017) "Does organizational justice affect turnover-intention in a developing country? The mediating role of job satisfaction and organizational commitment", Journal of Management Development, Vol. 36 Issue: 9, pp.1137-1148.
Sukamdani, H. (2018), PHRI: Industri pariwisata jadi sektor idola di Indonesia. cnnindonesia.com https://www.cnnindonesia.com/gaya-hidup/20180924155205-269-332743/phri-industri-pariwisata-jadi-sektor-idola-indonesia diakses 8 desember 2020.
Tamengkel, L., and Rumawas, W. (2020), analysis of factors that influence employee turnover intention (study of starred hotel employee in north Sulawesi). Jurnal administrasi bisnis, vol.10, no.1.
Tongchaiprasit, P., Vanchai Ariyabuddhiphongs, 2016. Creativity and turnover intention among hotel chefs: The mediatingeffects of job satisfaction and job stress. International Journal of Hospitality Management 55 (2016) 33–40.
Wells, J.E., and Peachey, J.W. (2011),"Turnover intentions: Do leadership behaviors and satisfaction with the leader matter? ". Team Performance Management, Vol. 17, No. 1/2 pp. 23 – 40.
Wishnutama, S. (2020), Sepanjang 2019, Devisa sektor pariwisata mencapai Rp. 280 triliun. Kontan.co.id. https://nasional.kontan.co.id/news/sepanjang-2019-devisa-sektor-pariwisata-mencapai-rp-280-triliun# diakses 8 desember 2020.
Yang, J.T., Wan, C.S., and Fu, Y.J. (2012). Qualitative examination of employee turnover and retention strategies in international tourist hotels in Taiwan. International Journal of Hospitality Management, 31, 837–848.
