Kuhon, Christianti Karmelia, International Business Administration (IBA) Program, Management Department, Economics and Business Faculty, Sam Ratulangi University, Manado 95115, Indonesia, Indonesia
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Jurnal Berkala Ilmiah Efisiensi Vol. 16 No. 4 (2016): Jilid 8 - Articles
EVALUATING THE SERVICE QUALITY OF COFFEE SHOP USING IMPORTANCE AND PERFORMANCE ANALYSIS (CASE STUDY: EXCELSO COFFEE MANADO TOWN SQUARE)
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