PENGARUH KOMUNIKASI DAN LINGKUNGAN KERJA TERHADAP KINERJA PEGAWAI DIMEDIASI OLEH MOTIVASI KERJA (STUDI DI DINAS PERUMAHAN, KAWASAN PERMUKIMAN DAN PERTANAHAN DAERAH PROVINSI SULAWESI UTARA)
DOI:
https://doi.org/10.35794/jmbi.v13i2.68325Abstract
This study analyzes the influence of communication and work environment on employee performance, with work motivation as a mediating variable at the Dinas Perumahan, Kawasan Permukiman dan Pertanahan Daerah Provinsi Sulawesi Utara. A quantitative causal design was applied using questionnaire data from 98 civil servants selected from 103 employees based on predetermined criteria. Data were analyzed with SEM-PLS using SmartPLS 4. The measurement model met validity and reliability requirements, indicated by AVE values above 0.50 and Cronbach’s Alpha values above 0.70. The results show that communication and work environment positively and significantly affect employee performance and work motivation. Work motivation has the strongest direct effect and partially mediates both relationships. These findings support integrated communication, workplace, and motivation practices to strengthen performance sustainably.
Keywords: Communication, Work Environment, Work Motivation, Employee Performance
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