FAKTOR-FAKTOR PENENTU KINERJA APARATUR SIPIL NEGARA (ASN): STUDI KUALITATIF PADA BADAN PENGELOLAAN KEUANGAN DAN PENDAPATAN DAERAH PEMERINTAH KABUPATEN MINAHASA TENGGARA
DOI:
https://doi.org/10.35794/sqbvf822Abstract
ABSTRACT. This study aims to analyze qualitatively and deeply the determinants of Civil Servants' (ASN) performance within the Regional Financial and Revenue Management Agency (BPKPD) of Southeast Minahasa Regency Government amidst fiscal crisis and bureaucratic digital transformation demands. A qualitative descriptive research approach was employed to uncover the organizational resilience anomaly, where institutional macro performance improved despite a drastic reduction in extrinsic financial stimulus. Research informants were selected using a purposive sampling technique consisting of 6 key informants, including managerial leaders (Heads of Divisions and Head of Sub-Division) and technical execution staff (PNS and PPPK). Data collection was conducted through structured in-depth interviews, daily operational observations, and secondary documentation study including employee profiles, attendance records, and SAKIP scores. The data analysis technique applied an interactive model encompassing data reduction, data display, and conclusion drawing/verification. The results revealed that five main factors influence ASN performance: education/competence, work motivation, work environment, incentives, and work atmosphere.
ABSTRAK Penelitian ini bertujuan untuk menganalisis secara kualitatif dan mendalam faktor-faktor penentu kinerja Aparatur Sipil Negara (ASN) di lingkungan Badan Pengelolaan Keuangan dan Pendapatan Daerah (BPKPD) Pemerintah Kabupaten Minahasa Tenggara di tengah krisis fiskal dan tuntutan transformasi digital birokrasi. Pendekatan penelitian yang digunakan adalah kualitatif deskriptif guna membongkar anomali ketahanan organisasi, di mana terjadi peningkatan kinerja makro institusional saat stimulus finansial ekstrinsik dipangkas secara drastis. Informan penelitian dipilih menggunakan teknik purposive sampling yang terdiri dari 6 informan kunci, mencakup pimpinan manajerial (Kepala Bidang dan Kepala Sub Bagian) serta staf pelaksana teknis (PNS dan PPPK). Pengumpulan data dilakukan melalui wawancara mendalam terstruktur, observasi operasional harian, dan studi dokumentasi sekunder berupa profil pegawai, data absensi, serta capaian SAKIP. Teknik analisis data menerapkan model interaktif yang meliputi reduksi data, penyajian data (data display), dan penarikan kesimpulan serta verifikasi. Hasil penelitian mengungkapkan bahwa terdapat lima faktor utama yang memengaruhi kinerja ASN, yaitu pendidikan/kompetensi, motivasi kerja, lingkungan kerja, insentif, dan suasana kerja.
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