Satryautama, J. and Bernarto, I. 2020. ANALYSIS OF THE EFFECT OF RELATIONSHIP MARKETING AND PATIENTS’ SATISFACTION ON PATIENTS’ LOYALTY (A case in X Hospital). JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). 6, 3 (Jan. 2020). DOI:https://doi.org/10.35794/jmbi.v6i3.26682.