Sila, I.K. and Martini, I.A. 2020. TRANSFORMATION AND REVITALIZATION OF SERVICE QUALITY IN THE DIGITAL ERA OF REVOLUTIONARY DISRUPTION 4.0. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). 7, 1 (Apr. 2020). DOI:https://doi.org/10.35794/jmbi.v7i2.30257.