[1]
Musak, P. et al. 2025. THE EFFECT OF THE SERVQUAL DIMENSION ON CUSTOMER SATISFACTION OF PT PLN (PERSERO) UID SULUTTENGGO, ULP SOUTH MANADO. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). 12, 2 (Aug. 2025), 1134–1146. DOI:https://doi.org/10.35794/jmbi.v12i2.63438.