Sorongan, C. H.; Oliandes Sondakh. PENGARUH ENVIRONMENT & FACILITIES, WAITING TIME, DOCTOR-PATIENT COMMUNICATION, DAN PROFESSIONAL SERVICE TERHADAP OVERALL SATISFACTION MELALUI AKSES INFORMASI PENGOBATAN PADA PASIEN RAWAT JALAN NON BPJS DI RS XYZ MANADO. JMBI UNSRAT 2025, 12, 790-820.