THE EFFECT OF THE SERVQUAL DIMENSION ON CUSTOMER SATISFACTION OF PT PLN (PERSERO) UID SULUTTENGGO, ULP SOUTH MANADO. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., [S. l.], v. 12, n. 2, p. 1134–1146, 2025. DOI: 10.35794/jmbi.v12i2.63438. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/jmbi/article/view/63438. Acesso em: 15 sep. 2026.