SILA, I. K.; MARTINI, I. A. TRANSFORMATION AND REVITALIZATION OF SERVICE QUALITY IN THE DIGITAL ERA OF REVOLUTIONARY DISRUPTION 4.0. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., [S. l.], v. 7, n. 1, 2020. DOI: 10.35794/jmbi.v7i2.30257. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/jmbi/article/view/30257. Acesso em: 7 apr. 2025.