ANDROMEDA, M.D., Illona; ANTONIO, M.D., PH.D., Ferdi. The influence of hospital servicescapes on patient loyalty mediated by patients’ emotion and satisfaction: A study at private hospital in Indonesia. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., [S. l.], v. 9, n. 2, 2022. DOI: 10.35794/jmbi.v9i2.39077. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/jmbi/article/view/39077. Acesso em: 5 feb. 2026.