PRIJONO, T. A.; YUSRAN, H. L. Emotions Towards Satisfaction and Complaint Behavior Using Perceived Quality: A Hedonic Approach. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., [S. l.], v. 9, n. 2, p. 866–881, 2022. DOI: 10.35794/jmbi.v9i2.40922. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/jmbi/article/view/40922. Acesso em: 7 apr. 2025.