PRIJONO, Tara Aldiera; YUSRAN, Husna Leila. Emotions Towards Satisfaction and Complaint Behavior Using Perceived Quality: A Hedonic Approach. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., [S. l.], v. 9, n. 2, p. 866–881, 2022. DOI: 10.35794/jmbi.v9i2.40922. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/jmbi/article/view/40922. Acesso em: 16 jan. 2026.