DEVI, Karina Vashti. THE IMPACT OF SERVICE QUALITY AND OUTCOME QUALITY DIMENSIONS TOWARDS CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION ON MID-LEVEL HOTELS. . JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., [S. l.], v. 10, n. 2, p. 932–943, 2023. DOI: 10.35794/jmbi.v10i2.49011. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/jmbi/article/view/49011. Acesso em: 21 mar. 2026.