WARDHANA , Ali; KEMBAU, Agung Stefanus; KUMAAT , Arief Perdana; SUNARA, Tristano Aviel. THE ANTECENDENT OF CUSTOMER SATISFACTION THROUGH ELECTRONIC SERVICE QUALITY IN ONLINE URBAN CONSUMER SHOPPING IN DKI JAKARTA. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., [S. l.], v. 10, n. 2, p. 1395–1401, 2023. DOI: 10.35794/jmbi.v10i2.49664. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/jmbi/article/view/49664. Acesso em: 15 jan. 2026.