KINANTHI, Glory Easterlitta; SISILIA, Kristina. PENGARUH CUSTOMER EXPECTATIONS DAN PERCEIVED VALUE TERHADAP CUSTOMER SATISFACTION PADA USER APLIKASI DINOTIS. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., [S. l.], v. 11, n. 1, p. 853–870, 2024. DOI: 10.35794/jmbi.v11i1.55094. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/jmbi/article/view/55094. Acesso em: 21 mar. 2026.