AUDREY, Evelyn; SUTRISNO , Timotius F. C. W. BEYOND TQM: LEVERAGING QUALITY MANAGEMENT PRACTICES FOR ENHANCED PERFORMANCE AND SUSTAINABILITY IN SURABAYA UNIVERSITIES. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., [S. l.], v. 11, n. 3, p. 1931–1944, 2024. DOI: 10.35794/jmbi.v11i3.58502. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/jmbi/article/view/58502. Acesso em: 22 mar. 2026.