UMBOH, Cazy Emni Ferona; SOEINDRA, Victor. ANALISIS DAMPAK TOTAL QUALITY MANAGEMENT TERHADAP KINERJA OPERASIONAL: STUDI KASUS DI SILOAM HOSPITALS MANADO . JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., [S. l.], v. 12, n. 2, p. 742–776, 2025. DOI: 10.35794/jmbi.v12i2.62802. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/jmbi/article/view/62802. Acesso em: 15 jan. 2026.