MUSAK, Priscilla; WILLEM J. F. A. TUMBUAN; DJURWATI SOEPENO. THE EFFECT OF THE SERVQUAL DIMENSION ON CUSTOMER SATISFACTION OF PT PLN (PERSERO) UID SULUTTENGGO, ULP SOUTH MANADO. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)., [S. l.], v. 12, n. 2, p. 1134–1146, 2025. DOI: 10.35794/jmbi.v12i2.63438. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/jmbi/article/view/63438. Acesso em: 15 jan. 2026.