“INTEGRATING SERVQUAL AND SPIRITUAL VALUES IN IMPROVING TEMPLE CONGREGATION SATISFACTION: A QUANTITATIVE STUDY ON URBAN BUDDHIST COMMUNITIES IN INDONESIA” (2025) JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi), 12(3), pp. 1293–1307. doi:10.35794/jmbi.v12i3.63067.