Satryautama, J. and Bernarto, I. (2020) “ANALYSIS OF THE EFFECT OF RELATIONSHIP MARKETING AND PATIENTS’ SATISFACTION ON PATIENTS’ LOYALTY (A case in X Hospital)”, JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi), 6(3). doi: 10.35794/jmbi.v6i3.26682.