Devi, K. V. (2023) “THE IMPACT OF SERVICE QUALITY AND OUTCOME QUALITY DIMENSIONS TOWARDS CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION ON MID-LEVEL HOTELS. ”, JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi), 10(2), pp. 932–943. doi: 10.35794/jmbi.v10i2.49011.