[1]
“THE EFFECT OF THE SERVQUAL DIMENSION ON CUSTOMER SATISFACTION OF PT PLN (PERSERO) UID SULUTTENGGO, ULP SOUTH MANADO”, JMBI UNSRAT, vol. 12, no. 2, pp. 1134–1146, Aug. 2025, doi: 10.35794/jmbi.v12i2.63438.