Wardhana , Ali, et al. “ANALISIS PENGARUH E-SERVICE QUALITY TERHADAP CUSTOMER BEHAVIOUR DENGAN MEDIASI CUSTOMER SATISFACTION DAN CUSTOMER TRUST”. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi)., vol. 10, no. 3, Sept. 2023, pp. 1932-40, https://ejournal.unsrat.ac.id/v3/index.php/jmbi/article/view/50041.