Liputri, E., and G. Gosal. “THE RELATIONSHIP OF CUSTOMER EXPERIENCE, CUSTOMER ENGAGEMENT, CUSTOMER SATISFACTION, AND CUSTOMER LOYALTY IN SHOPEE E-COMMERCE”. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi)., vol. 11, no. 1, Jan. 2024, pp. 196-04, doi:10.35794/jmbi.v11i1.53201.