Liputri, Evelin, and Gladys Gosal. “THE RELATIONSHIP OF CUSTOMER EXPERIENCE, CUSTOMER ENGAGEMENT, CUSTOMER SATISFACTION, AND CUSTOMER LOYALTY IN SHOPEE E-COMMERCE”. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). 11, no. 1 (January 30, 2024): 196–204. Accessed October 4, 2024. https://ejournal.unsrat.ac.id/v3/index.php/jmbi/article/view/53201.