Umboh CEF, Soeindra V. ANALISIS DAMPAK TOTAL QUALITY MANAGEMENT TERHADAP KINERJA OPERASIONAL: STUDI KASUS DI SILOAM HOSPITALS MANADO . JMBI UNSRAT [Internet]. 2025 Jun. 30 [cited 2026 Jan. 15];12(2):742-76. Available from: https://ejournal.unsrat.ac.id/v3/index.php/jmbi/article/view/62802