Devi, Karina Vashti, Universitas Surabaya, Indonesia

• JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol. 10 No. 2 (2023): JMBI UNSRAT Volume 10 Nomor 2 - Articles
  THE IMPACT OF SERVICE QUALITY AND OUTCOME QUALITY DIMENSIONS TOWARDS CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION ON MID-LEVEL HOTELS.
  Abstract  PDF