Prijono, Tara Aldiera, Trisakti University, Indonesia

• JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol. 9 No. 2 (2022): JMBI UNSRAT Volume 9 Nomor 2 - Articles
  Emotions Towards Satisfaction and Complaint Behavior Using Perceived Quality: A Hedonic Approach
  Abstract  PDF