SUTRISNO, A.; TZONG, R. (Jiun S. L. Service Quality Evaluation Under Bi-directional Perspective: An Initial Survey and Opportunities for Investigation. Jurnal Tekno Mesin, [S. l.], v. 1, n. 3, 2021. Disponível em: https://ejournal.unsrat.ac.id/v3/index.php/jtmu/article/view/33088. Acesso em: 18 jul. 2024.